Confluence API TLS Issues

Question

Using GOLang to make connections to the Jira REST API I am periodically getting an error.  The text of the error is net/http: TLS handlshake timeout.

This occurs fairly repeatedly at the same time of day.  I periodically get other errors such as saturday I got an error

write tcp 128.28.14.69:60036->104.192.142.120:443: wsasend: An established connection was aborted by the software in your host machine.

I've contacted Jira technical support about the issue and ad least as far as the TLS  handshake timeout, they claim my client never connected to their host.  From all the research I've done, the error seems to be indicating a host error.

Any thoughts or help would be appreciated.

Brad Hayes · Answer

Hi Andrew,

Thanks for the response.

I'm actually familiar with that post and implemented that at the beginning of my project.  Without it my calls that are ending with a TLS handshake timeout.  Based on other posts I've already overridden the Timeout to 200 seconds.

brad

Andy Heinzer · Answer

Hi Brad,

I'm not familiar with using Go myself to make API REST calls, however from searching on this topic I came across this post I thought might help:  Don’t use Go’s default HTTP client (in production)

In it, Nathan explains a scenario in which these kinds of Go rest calls can get stuck in a TLS handshake because by default Go calls can use a default infinite period of time (ie no timeout).   He suggests setting a timeout value yourself in the Go code to wait a set interval before giving up.

I hope this helps.

Andy