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Changing assignee in JIRA doesn't reflect new assignee in Portfolio

Maneesha Syea

I am using Portfolio with JIRA. When I change the team member assigned to a task in Portfolio and commit the change, it is immediately reflected on the JIRA task.

But if I change the assignee on the JIRA task and refresh my Portfolio plan, i don't see the change.

Can someone please guide how to synchronise the change? Or this is a bug in Portfolio?

Thanks.

Maneesha

Accepted answers

Shannon S

Hello everyone!

This turned out to be a bug, which I will link below:

JPOCLOUD-2071 Issues being scheduled for a wrong person in Portfolio Plan

Please vote on the bug if the same has affected you, and watch it for any updates in the future.

Regards,

Shannon

All comments

Shannon S

Hi Maneesha,

Have you re-calculated since changing assignee? That needs to happen first in order to show.

Besides that, have a look at this article:

Map an issue assignee to a team member

In addition, the issue assignee import level must be set to a hierarchy level. See Configuring initiatives and other hierarchy levels.

Let us know if you have any questions!

Regards,

Shannon

Maneesha Syea

Hi Shannon,

Thanks for the guide. I have actually done all of these but the assignee still doesn't change.

My issue assignee import level is set to Story. I changed the assignee of a story in JIRA Software. Refreshing and recalculating in Portfolio does not reflect the change.

I am not sure what else can be done here.

Maneesha

Shannon S

Hi Maneesha,

Is the issue assigned a team, and is the expected assignee is part of a team that can work on that issue? Has the issue “team member” been set to calculate (does not have a set value)?

Regards,
Shannon

Maneesha Syea

Hi Shannon,

Is the issue assigned a team? yes

is the expected assignee is part of a team that can work on that issue? yes

Has the issue “team member” been set to calculate (does not have a set value)? yes

Although for the last question, what if an assignee was set and then changed in JIRA? In any case i think it should be updated in Portfolio but it's not happening.

Thanks.

Maneesha

Maneesha Syea

Hi Shannon,

It would be great if support can resolve this issue. My Portfolio version is 1001.0.0-SNAPSHOT.

Thanks.

Maneesha

Shannon S

Maneesha,

Thank you for confirming you're on the Cloud version.

I have created a case with our Cloud support team and they will have a look for you.

Once resolved you can feel free to post the solution here as it will help other users in the future.

Regards,

Shannon

Maneesha Syea

Thanks Shanon.

How will I know when it has been resolved?

Maneesha

Shannon S

Hi Maneesha,

I created a support ticket for you in our system with your email address. You should have received the creation email by now.

You will know when it's resolved because you're included on the support ticket and will be receiving emails from us. Keep an eye on your email for any responses from the team, as they will likely need more information from you to proceed.

Regards,

Shannon

Shannon S

Hello everyone!

This turned out to be a bug, which I will link below:

JPOCLOUD-2071 Issues being scheduled for a wrong person in Portfolio Plan

Please vote on the bug if the same has affected you, and watch it for any updates in the future.

Regards,

Shannon

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