Multi project environment - missing Epics

lukasz luniewski

HI,

 

I have setup several projects(scrum) for different departments in my company and one project that is used as a quick reference project for the management. There is  a need that departments will assign tickets between each other, to do that we use labels. The reference project for management has complex filter that will pick all the labels used by the other projects. Everything is working as expected apart from missing Epics that for some reason wont show in the reference project, i can see versions thou. 

 

Any suggestions how to fix this?

 

thanks in advance.

Tarun Sapra

Hello @lukasz luniewski

Could you please share the JQL which is being used to fetch the issues from other projects. So it will become easier to debug as to why epics aren't being fetched. 

Also, my suggestion is that if you are aggregating issues from various projects to show to management based on filters / dashboards etc then try to avoid using labels. Try to create a custom field with finite list of values(select) that can be used while creating issues and filtering and aggregation can be based on the custom fields. Since labels are free text thus by having an typo in the label spelling would result in the issue not being fetch by the filter.