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Changing Base URL of cloud JIRA Service Desk

Emil Genov

Hello All,

We are company which is using the JIRA Service Desk cloud instance:

https://floservicedesk.atlassian.net

We would like to change our Base URL which should not include atlassian.net domain , but our own.

Can we do this with the cloud instance of JIRA or we need to have our own instance of JIRA Service Desk hosted on our server in order to be able to do this modification.

Thank you.

Accepted answers

Yogesh Mude_u145qk

HI @Emil Genov

Welcome, to the community!

I think for this time it is not possible.

Below is the ticket please have a look at it.

https://jira.atlassian.com/browse/CLOUD-6999

Here is the same questions have been asked before, please have a look at it as well.

All comments

Victor Mutambuki

Emil,

All cloud instances must have atlassian.net domain.

Link below gives you the basics

https://confluence.atlassian.com/cloud/set-up-your-trial-744721599.html

Victor

Yogesh Mude_u145qk

HI @Emil Genov

Welcome, to the community!

I think for this time it is not possible.

Below is the ticket please have a look at it.

https://jira.atlassian.com/browse/CLOUD-6999

Here is the same questions have been asked before, please have a look at it as well.

miikhy

Hi there,

Just to confirm, Atlassian have a pretty clear KB about that: https://confluence.atlassian.com/purchasing/can-i-customize-my-atlassian-cloud-url-321848678.html

You should definitely host your own instance to have your domain name associated with it. You'll also get more available addons but a slightly different UI. Please also note that you can backup your Cloud instance to restore it in Server edition.

Hope this helps!

Cheers

Emil Genov

Thank you All for the answers,

I just got familiar with this:

https://aws.amazon.com/quickstart/architecture/jira/

AWS Quick Start DC for JIRA products. And I am wonder if the Base URL can be changed here i order to use my own domain and not aws/amazon one ?

Anyone have nay idea ?

miikhy

Amazon, or any other hosting provider in a VPC, will just provision IPs for you. You can buy/use domain names and add DNS rules to map your domain to those IPs! You should get in touch with your domain provider for that!

DC provisioning by Amazon will deploy an autoscalable DataCenter Atlassian product, if you don't need that much of a configuration I'd advise you to just get a cloud machine, would lower the cost quite a lot!

Cheers

Emil Genov

Thanks Micky,

We just want to have our own domain in the URL, and not to use other domains - atlassian, amzon ..etc.

What is the moste cheapest way to do it? Just get a VM from AWS and install the server version of JIRA Service Desk ?

Thanks

miikhy

I'd say so yes! If you don't plan on having much traffic/users you definitely should start with a single VM (from AWS, Microsoft Azure...) and use it to install your products! You can then configure the DNS from your domain provider to point your domain or a subdomain to your IP. That would require a few admin things to hide the port number with a reverse proxy for example but nothing very difficult, everything is well documented!

The AWS/Azure... machine should be scaled based on your needs (some tips here: https://confluence.atlassian.com/enterprise/scaling-jira-867028644.html).

If you'd like to delegate those admin things, some Partners might also offer hosting (managed) with a slightly higher cost but with maintenance included!

Hope this helps!

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