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Automation error msg: The selected default user is not able to run automation rules

Stefan Koschel

After I setup a german servicedesk I started to setup a copy of this servicedesk as english version. Workflow, automation and SLA´s were copied to the new project.

Unfortunately in the automation section I receive the error msg.: The selected default user is not able to run automation rules.

If I try to select another user, there are no matches found ( not even myself)

Instead I receive the msg: The selected user has been deleted.

I set up the same set of users as in the prior project. I have the rights as Jira Administrator in both projects and I´m signed in.

How can this system tell me that I am deleted when I´m successfully logged in?

Didn´t find anything about this specific issue in the community.

Even if I try to setup new rules I receive the same error.

Can anybody help here? This issue is a blocker to me!

Accepted answers

Leandro Alves_b40v2q

It's just an interface bug. If you click on the dropdown to select a user, none will be displayed (in my case the error was caused because we removed the associated user from Jira). If you put the cursor on the beginning of the user name and start typing your user name, it will display a list of matching users to select. This solved the problem to me.

All comments

MoroSystems Support

Hi Stefan,

The "The selected user has been deleted" message. is really weird, but in automation section it says:

Unless otherwise specified, the rules for this service desk run as the following user. This user should:

Be able to view issues in this service desk
Have the permission to perform the actions the rule carries out

This is usually the user who has the Jira Service Desk Agent.

Best Regards

MoroSystems Support

Romina Campos_ztxxao

I'm facing the exact same issue, were you able to find a workaround or what the problem was?

Charles Spencer

I'm getting the exact same issue, and unfortunately, I can't even figure out how to report a bug to Atlassian other than coming here and asking for a solution.

Charles McCabe_k4eabu

Anyone get an answer to this? In my case, the user was an actual human user who left the company. When I deactivated their account, I started seeing this message. So I created a non-human user for this purpose and can't select them from the list.

EDIT: Sorry, didn't mean to make this an answer.

Thanks,

Chaz

Charles McCabe_k4eabu

I was able to see my user in the list and select it after typing the entire name, "jirarules". I had been typing "jira" and getting a long list of other users, including "tfs4jira", so I assumed it was filtering as expected, but apparently not. My own user appears when I type just "cha", though ¯\_(ツ)_/¯

Thanks,

Chaz

Leandro Alves_b40v2q

Guy McAuliffe

Thank you, Leandro! This fixed my problem

Felicia_Amanfo_Kissi

This solved my issue, Thank you

Luke Shipley

Thank you. This worked for me too!

mdeguzman

I have the same issue. However, even if I selected a User, the automation does not work. Btw, my automation involves a webhook to Opsgenie. For some reason, when the automation is triggered, nothing is submitted. I"m guessing the authentication for the webhook is invalid since I only copied the settings of the project.

The workaround is to delete the automation and create it again with the same conditions.

chris.m

Click on the first position of the name that it is showing, and begin typing the name you want... it will then provide names from Jira that match what you began typing. This worked for our organization. Hope it help you as well.

chris.m

Charles, Did you see the answer provided previously? This worked for me, hope it works for you.

unknown

This is not the best answer. See Leandro's answer below with all the votes, as that is a better and less drastic solution.

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