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JIRA is unable to perform a background re-index at this time because the index files are either miss

Pradeep Kumar_l7z7do

We are not able to run indexing and getting below error.

JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted.

The issue index is inconsistent with the database state. The last issue update recorded in the database was at (5/10/18 6:40 AM) but the last issue update recorded in the index was at (6/9/18 1:06 AM).

Accepted answers

All comments

Vickey Palzor Lepcha

Rename the index folder - restart JIRA , it will rebuild a fresh new index , will take time to restart depending on your environment and index size.

I ask you to rename instead of delete as it will act like a backup - instead of completely deleting the folder.

Let me know if that works.

Yogesh Mude_u145qk

HI @Pradeep Kumar

please check the disk space this also might be the issue as here is the same issue happened with users and he has been solved.

Pradeep Kumar_l7z7do

I am getting below error in log after restart jira.

2018-06-09 01:35:18,791 ajp-bio-8009-exec-9 WARN localadmin 95x165x1 103syij 10.36.24.115 /secure/admin/IndexAdmin.jspa [jira.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=22536; actualCount=55

2018-06-09 01:37:18,857 ajp-bio-8009-exec-4 WARN localadmin 97x265x1 103syij 10.36.24.115 /rest/plugins/1.0/installed-marketplace [atlassian.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

2018-06-09 01:41:15,511 ajp-bio-8009-exec-5 WARN localadmin 101x354x1 103syij 10.36.24.115 /secure/admin/IndexAdmin.jspa [jira.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=22536; actualCount=55