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Allow only reopen when issue is Done?

Olle Wessel-konsult

Hi,

I have the option to reopen a closed issue, I have also added the function that the resolution will be set to None when this happens.

But I want reopen to be the only option to a closed issue, as of now all statuses are available, such as Todo, Implementing etc. All these statuses have the checkbox "Allow all statuses to transition to this" so it does make sense. But how do I limit the options from the Done status, without having to uncheck "Allow all..." in every other status and then manually set the allowed transitions?

In other words, the only status possible after an issue is set to Done, should be Reopened.

Accepted answers

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Moses Thomas_08kyb0

@Olle Wessel-konsultRemove this transition in your workflow, that allows all status to transition to this status, then leave only one transition re-open that will set ticket to closed

Best!

Jose M_

I would remove the global transition from the Reopen status. Only those statuses with a resolution should have the option to reopen an issue.

Olle Wessel-konsult

I am sorry I don't think I explained the issue good enough.

When the issue is in status Done, it should only be allowed to transition to Reopened. It should not be allowed to transition to Todo, Implementing and other statuses.

Jose M_

I would say, you need to handle the transitions to Done and/or to Reopen manually, not globally.

Moses Thomas_08kyb0

@Olle Wessel-konsultso just modify workflow as i said, make transition(re-open) between status Done and Re-open only.

i hope its clear.

Best!

Olle Wessel-konsult

Unfortunately it is not clear. I already have the condition that Reopened is only allowed after Done. This does not prevent from moving the status from Done to (for example) Implementing.

Can you elaborate your answer?

Moses Thomas_08kyb0

@Olle Wessel-konsultYou can design work - flow as you want just remove this transition that allow issue in any status to transition to re-open status and keep only one transition from done to reopen status this should fix it , for me it dosen't make sense when an issue is in implementation status and you transition issue to re-open status for example.

Best!

Olle Wessel-konsult

I am sorry Moses you have misunderstood what I am asking for. It is not about transition from Implementing to Reopened, it is about allowing only the transition from Done to Reopened, not Done to Implementing or other statuses.

unknown

Hi Olle,

You are using a simplified workflow, where intermediary statuses (like To Do or Implementing) have the option to allow the issue to transition into that status from any other status. This includes Done.

In other words, there is no straightforward way to restrict the transition to Reopened other than manually creating a workflow that does not use the Allow all statuses to transition to this status option.

You could try with some hidden custom field: Have a post-function set a certain value to a field when the issue transitions to Done and have that value as a validator when the issue transitions to Reopened. However, it's rather clumsy and (in my opinion) not worth the hassle.

Claudiu

Olle Wessel

Thanks for the input Claudiu. I agree that it would not be worth the hassle.

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