Service desk "Field Help"

[Deleted User]

Hello,

I am trying to stand-up our SD POC.  So to start, I am a newbie for Jira & Jira SD.

 

I am trying to find where I need to go to modify the field help section (the little i in a circle icon on the form).  Very similar to this case https://community.atlassian.com/t5/Jira-questions/Service-desk-quot-Field-Help-quot/qaq-p/644068

 

On the default SD project, there is a request created by default called "request a system problem".

On this form towards the bottom is the Impact field.  Next to the field is the the little i in a circle (I assume is the help field).  I want to know how to modify the data this help field presents.

 

Thanks

B

Ting

In order to edit the request types, you can:

1. Go to Project settings > Request types
2. Click on Edit fields of the target request type
3. Click on Add field help section to edit the field help

For more information, you can refer to Customize the fields on a request type.