Problems with Service Portal not showing request types

Question

Hey guys, I am using Jira Service Desk 3.9.3 and lately I have issues displaying my requests types in the Service Portal. I tried Mozilla, Chrome and Safari but it does not work. Has anyone experienced something similar?

Attached is a screenshot of:

1. service portal as it should be

2. service portal with the missing request types

Manon Soubies-Camy · Answer

Then I guess you should reach out to Deviniti and rollback to a previous version until they fix the issue :)

Dimitar I_ Dimitrov · Answer

This is helpful, I was on my way to reach to the same conclusion, as we had upgraded Extension For JSD yesterday. Now more than ever I think the problem is related to that.

Manon Soubies-Camy · Answer

Hello Dimitar,

I haven't faced this issue but, looking at this thread, could it be related to an add-on like Extension for JSD or Insight?

Hope this helps,

- Manon