Exporting calendar to outlook missing contents

Question

We are starting to use JIRA and are exploring all the possiblities within this tool. The standard  calendar function is a bit limited to our tast. As we also want to incorporate long running Infra changes into our calendar. So we are now looking at linking the export calendar functionality together with Outlook. We exported an ICS file, imported this in outlook. The overview is better, but strangely enough, the issues created in Jira only have headers (subjects) of the named issues. No issue numbers, and almost no information in the content field.

Is there a configuration in Jira where you can set which fields you want to export to an .ics file?

Tom Jansen_67q5be · Answer

removed this one. accidentaly placed the reply twice.

Tom Jansen_67q5be · Answer

Hi Andrew,

thank you for your swift answer upon this. I also included a part of the issues in the ICS file. Seems that 'BEGIN:VEVENT' and 'END:VEVENT' are also in the ICS file.

1/

BEGIN:VEVENT
DTSTAMP:20180604T092944Z
DTSTART:20180507T000000Z
DTEND:20180513T000000Z
SUMMARY:Workstation Vulnerability Management - Third Party and Microsoft
 Security Updates - May 2018 Alpha
UID:1_CD-143
URL:https://b2b.xxxx.nl/jira/browse/CD-143
DESCRIPTION:Infrachange: yes
Keten Cab agenda: initial
END:VEVENT

This one displays what stands after the DESCRIPTION: field, but not the UID. (no issue key). Which is also not in the summary.

Infrachange: yes
Keten Cab agenda: initial

2/

BEGIN:VEVENT
DTSTAMP:20180604T092944Z
DTSTART:20180526T060000Z
DTEND:20180526T160000Z
SUMMARY:Building cleanup
UID:21_CD-149
URL:https://b2b.xxxx.nl/jira/browse/CD-149
DESCRIPTION:
END:VEVENT

We have fields created in our form (own fields) which are filled in but it looks like it only looks at DESCRIPTION: Infrachange and Keten Cab agenda fields. In this case we didn't touch these two questions, so he won't display them either. But where are al the other manual created fields?

The calendar starts with:

BEGIN:VCALENDAR
PRODID:-//MailRu Calendar/9224b943/iCal4j 1.0//EN
VERSION:2.0
CALSCALE:GREGORIAN

and ends with

END:VCALENDAR

ASweeten · Answer

Hi Tom,

Sorry to hear you are not seeing the information you expect in calendar appointment when importing the ICS file into Outlook.  When I import an ICS file into Outlook in my local environment, I see the Issue key and Summary in the title of the appointment.  In the Description of the appointment, I see the initial Description field value from the JIRA issue as well.  If this is not what you see, I would first check your ICS file to see what is being exported.  Here is an example of one of my issues:

BEGIN:VEVENT
DTSTAMP:20180606T183153Z
DTSTART;VALUE=DATE-TIME:20180518T153208
DTEND;VALUE=DATE-TIME:20180518T160208
SUMMARY:[ITP3-1] What am I looking at?
UID:issue-10807@http://localhost:8888
DESCRIPTION:* You are now looking at an issue in one of your preset queue
 s. This is where your agents work on your end users' requests.
* On you
 r left hand side are the queues where you can easily see all requests co
 ming from your end users. 
* You can also see what this issue looks lik
 e in the Customer Portal by selecting the *View customer request* link t
 o the right.
----
Got it? Now click *Resolve this issue* and add a com
 ment to complete this request.
----
CATEGORIES:Issues
STATUS:CONFIRMED
URL:http://localhost:8888/browse/ITP3-1
END:VEVENT

Each of the issues should start with 'BEGIN:VEVENT' and end with 'END:VEVENT'.  The rest of the information in between these lines will constitute what shows up in your calendar appointment.  It does not appear that the fields which are exported are configurable.  You'll need to customize your own solution in the plugin to gain this functionality.  Do you see any errors in the Send/Receive Progress details window in Outlook?

Cheers
~Andrew Sweeten
Atlassian Support