Comment visibility with Service Desk

Question

Hi,
We are currently using Service Desk and use the comment visibility permissions feature like in normal JIRA project a lot.

This is possible with the service-desk-comment-field disabled.

We would like to add the canned responses add-on which requires service-desk-comment-field to be enabled.
See: activation steps here

This causes the comment visibility permissions feature to disappear which is not a option for us.

So I found the following documentation which the exact behavior I am looking for.
It is unclear how to apply this behavior. Does someone have clearer instructions?

Thank you,

Vincent Dansereau · Answer

The ability to choose the comment visibility permission while using the addon.

Alec Jasanovsky · Answer

Okay, so then for clarification, what exactly are you looking for? Just to have the ability to comment internally vs externally while using this addon?

Vincent Dansereau · Answer

Thank you, but the Automation feature doesn't have what we are looking for in the  canned responses.