HELP: API throw "errorMessages" when It is creating ticket, for required fileds by other screen

The Big Boss

Hi guys, (sorry for my english, but I am not native).

 

When I try to create a new ticket in my API 

POST: https://viajesfalabella.atlassian.net/rest/api/latest/issue

This response with the next message:

 

{
"errorMessages": [
"Hotjar - Area Derivada: Hotjar - Area Derivada es obligatorio.",
"Hotjar - Evidencia Derivación: Hotjar - Evidencia Derivación es obligatorio.",
"Hotjar - Motivo Cierre: Hotjar - Motivo Cierre es obligatorio."
],
"errors": {}
}

 

but these fields are required in another screen...

 

I try put default value in the fields, but I get this error:

 

{
"errorMessages": [],
"errors": {
"customfield_12675": "Field 'customfield_12675' cannot be set. It is not on the appropriate screen, or unknown."
}
}

 

I can't understand how to solve this problem...

I am making a new integration for our internal system.

 

Please I need your help.

 

 

Alexey Matveev

Hello,

1. It says that the fields are required. Are you sure they are not marked as required in the field configuration scheme for the project?

2. If you want to set a custom field during issue creation, it must be on the create screen. I guess, customfield_12675 is not on the create issue screen.