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How to create JIRA Service Desk Administrator

Shalabh

I want to assign a particular user only admin rights for JIRA Service Desk.

If I grant them "administrator" group they become administrator for JIRA also.
Where as I want them to be just administrator for "Service Desk"

Accepted answers

Shalabh

Okay Thanks, I was hoping that there might be an option, like creating admin group for Confluence.

All comments

Nic Brough -Adaptavist-

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.

Shalabh

Okay Thanks, I was hoping that there might be an option, like creating admin group for Confluence.

Joris Vleminckx

Does anyone know if this is still correct in 2022?

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.

Nic Brough -Adaptavist-

Correct, it has not changed.

But the Agents can do some configuration of the portals and project within it.

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