how do i find out why one of my users isnt recieving email updates to issues

Question

One of my clients tells me that she has never recieved a notification for updates on tickets they raise. i can see that notifications are coming through for the opening of tickets as they are coming to me every time, but this customer has said she has never recieved any update emails.

yes she has checked her spam/ junk with no luck.

can someone log in to see what might be blocking these updates being sent?

Ki Currie · Answer

it said that the writer ( i assume this means the person who creates the ticket) is included in all of the notifications.

Jack Brickey · Answer

ok. but what did the Notification Helper say?

Ki Currie · Answer

i have gone into the notification scheme and made sure that the writer should be included in all notifications for updates.