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Is it possible to have 3x Service Desk projects directed to one board in the backend of Jira?

Loren Collits

I have 3x different service requests that I need to setup in the Customer portal. From what I see this means I have to setup 3x different service desk projects.

I would like all new requests to show in one simple board in the backend of Jira. Is this possible to have all 3 projects requests come through on one board?

If it is not possible, is there another way to achieve the same idea?

Accepted answers

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Manon Soubies-Camy

Hello @Loren Collits and welcome to Community!

A Jira Service Desk project embeds a customer portal in which customers can raise requests. You can create several request types in one customer portal. This screenshot shows it well:

This is a customer portal containing several request types: Request new laptop, Get IT help, etc.

You can then retrieve all created requests through your project queues:

The following documentation pages may help you:

- Create service desk request types

- Setting up queues for your team

Hope this helps,

- Manon

Alexey Matveev

Hello,

If you have Jira Software, you could create a Kanban board, which would select issues from multiple projects. Then you could use the board to work with these issues.

Loren Collits

Hi @Alexey Matveev, I do have Jira software, and your suggestion may answer my question. How do get multiple project's issues on one Kanban board?

Loren Collits

Thanks for your response@Manon Soubies-Camy. We already have setup the customer portal and use it on a daily basis. At the moment each project is listed in the customer portal, this what I want. But in the backend I want all these projects to lead to one simple kanban board. Are you aware if this is possible?

Alexey Matveev

You should create a filter, which would choose required issues from the 3 projects. Then you create a new Kanban board from this filter. That would do the job.

Manon Soubies-Camy

If you have Jira Software installed, you can absolutely do this! I agree with @Alexey Matveev above answer

Loren Collits

Thank you, thank you @Alexey Matveev, these clues helped me find me answer!

For any other users who are having the same problem here is a detailed explanation of what you explained. Explanation here.

Loren Collits

Thank you so much for your support on this question. I solved it @Manon Soubies-Camy!

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