How do I have a Dev Ticket Status update the status on another project?

Question

We use both Support Jira and Development Jira. When customer tickets come through that results in a bug ticket, the tickets are tied, but once the ticket is fixed and the status is changed on the Dev ticket, I need it to change the status of the Support ticket so my team knows its done.

How do I set this up?

Rachel Wright · Answer

Hi @Jayme, since you said your two issues are linked, you can use a plugin like "Jira Misc Workflow Extensions" https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions to accomplish this.

In your Bug's workflow, add a "Transition Linked Issues" Post Function to the final transition.

Check the Atlassian Marketplace (marketplace.atlassian.com) to see if there are other plugins that provide a similar function.  You could probably also do it with a script, with the help of ScriptRunner for Jira (https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview), for example.

Hope this helps!

Rachel Wright
Author, Jira Strategy Admin Workbook