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Jira Cloud, how to set up issue creation from email

Nancy Boyette

I am trying to set up our Jira Cloud so that issues can be created by emailing jira@ourinstance.atlassian.net. I read that there is a default mail handler for the cloud version, but I cannot find the default mail handler or figure out how to get this to work. My test emails bounced back. Any help would be greatly appreciated.

Accepted answers

Nancy Boyette

For anyone else struggling with this, I finally got it configured. What I didn't understand is that testing it would fail, but I could still save it.

Go to Incoming Mail and set up the server.

1. Give it a name

2. Optionally give it a descxription

3. Service Provider: Custom

4. Protocol: POP

5. Host Name: Mailstore

6. Username: jira@companyinstance.atlassian.net

7. Password: can be anything, but has to be populated

8. Save. Testing it gave me an error, but I saved anyway.

Now, set up your Mail Handler using the Mail Server set up above.

All comments

Arjunsingh Hajari

Hello @Nancy Boyette

kindly check the linked documentation https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html#Creatingissuesandcommentsfromemail-CloudEmailHandler and search for default mail handler you will get it.

Regards,

Arjun

Nancy Boyette

Thank you Arjun. Is there detailed information somewhere on how to set up the default mail server. When I set it up, I got the error " UnknownHostException: mailstore".

Nancy Boyette

For anyone else struggling with this, I finally got it configured. What I didn't understand is that testing it would fail, but I could still save it.

Go to Incoming Mail and set up the server.

1. Give it a name

2. Optionally give it a descxription

3. Service Provider: Custom

4. Protocol: POP

5. Host Name: Mailstore

6. Username: jira@companyinstance.atlassian.net

7. Password: can be anything, but has to be populated

8. Save. Testing it gave me an error, but I saved anyway.

Now, set up your Mail Handler using the Mail Server set up above.

Arjunsingh Hajari

@Nancy Boyette It will be helpful if you post the screenshot and also the error of what you get when you test.

Make sure you are entering the credentials of your mail server above because I did not understand when you say

Password: can be anything, but has to be populated

Nancy Boyette

Thanks Arjun. It is working now. All I meant by the password statement is that it does not appear to be a set password for using the default mail server for Jira Cloud. Once I followed the steps that I listed, I was able to send an email to jira@ourinstance.atlassian.net and an issue was created. As a novice, the documentation was not completely clear to me and I was simply trying to help anyone else with the same issue. I do appreciate your replies and help.

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