Jira project email request or system incoming mail

Question

Hello,

I don't clearly understand the difference of

- project email request

- system incoming mail

Why are there more than one mail configuration?

I thought to configure just one mailbox (system) and connect all the projects within jira service desk.

How can I do that? Is it allowed?

Alexey Matveev · Answer

Yes, you need to create different email addresses. There is a request in JSD to make the project email request be able to see imap folders. If it were possible, you would be able to use a single email address. Incoming mail handlers can see imap folders.

https://jira.atlassian.com/browse/JSDSERVER-1518

Fabio Martignago · Answer

thx, so.. I suppose I can't use the same email address for both, right?

Alexey Matveev · Answer

Project email request in Service Desk will let you create requests and in system incoming mail you will be able to create only issue types. An issue, that was created from the system incoming mail, will not have a request type.