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TestRail - Connect through API fails when two-step verification is enabled for user

Ory Zaidenvorm

We're using JIRA Software together with TestRail. To be able to push defects from failed tests into JIRA, the integration requires a user ID and password. However when I try and push a defect from TestRail I get the following message:

Plugin "Jira_REST" returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please make sure to use your actual JIRA username for the integration (not your email address, for example).

This error doesn't occur when entering the details of a user which doesn't have two-step verification enabled, making me suspect that the API call is returning 401 because of the two step verification.

Even when generating an API token (https://confluence.atlassian.com/cloud/api-tokens-938839638.html) I'm getting the same error.

How can I fix this?

Accepted answers

Ory Zaidenvorm

Figured it out - using API tokens work, but you must then use your full email address (and not just your JIRA username).

All comments

Ory Zaidenvorm

Figured it out - using API tokens work, but you must then use your full email address (and not just your JIRA username).

Natalia Oks

I had the same issue, using API token and full email address fixed it for me. Thank you!

Zaldy Parian

Hi,

I'm having the same issue. Could you please let me the details on how you fix it?

Where exactly would I input the full email address?

Appreciate if you could provide the steps.

Regards,

Ory Zaidenvorm

Hi @Zaldy Parian ,

TestRail has recently been updated to only work with API Tokens. This has introduced new fields (JIRA Email and JIRA API Token) to replace the old ones (JIRA User and JIRA Password).

See this page for explanation on how to update your instance:

https://blog.gurock.com/jira-cloud-update/

I've just followed the steps and it all works again now.

Let me know if you still encounter any issues.

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