Organization question

Question

I'm currently in the process of adding some of our users into the various organizations that they come but I'm running into an issue. When any user that is a part of the organization e-mails our JSD the request is auto-shared with all of the users in that organization - is there a way to disable this?

I've been able to disable the outbound customer notification to the organization just fine.

Victor Mutambuki · Answer

The attached image shows you who customers can share issues with.

Also, see the link below. It has a wealth of information regarding your question.
https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html

Thanks
Victor

Jack Brickey · Answer

Go to Customer Notifications and make sure "Organization added" is Disabled.

Brant Schroeder · Answer

Kevin,

Organizations are created so information, including requests can be shared across an organization.  If an issues is sensitive remove the organization on the issue and it will not be shared.  Organizations work like request participants and there is no configuration setting that will allow you to change the functionality.

If you are using organizations to filter or report on you could try adding a tag or component when you do not want the issue shared across the organization.