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Jira Software/Service Desk 3

Alexander Riggs

Hello,

Today I upgraded to JIRA Software/Service Desk - and man has it been confusing! But I am trying to figure out how I can set a project as software and have a service desk for it?

I use it to track issues, but I also want end users to be able to enter issues, requests, etc like I have always been able to.

Accepted answers

Jeff Tillett

I would make your project like you always have. Once you do that, go to "Create a service desk" and select your new project. This will ensure you get the Service Desk features on top of your known strategy. You may have to tweak a couple of permissions, but this is exactly how we deployed and it saved us a lot of headache.

All comments

Jeff Tillett

Alexander Riggs

Sounds like what I need, but where do I find that link at?

Alexander Riggs

@Jeff Tillett Mind to elaborate?

Jeff Tillett

On which part? Creating it like any other project, or turning it into a service desk?

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