Create multiple tickets on various boards from service desk cloud

Question

I have a JIRA cloud helpdesk centre.

My aim is to be able to automatically create multiple tickets when a customer create a ticket from the helpdesk centre and the ticket is created on 3 different boards IT, Marketing and Finance boards.

Can this be achieved by JIRA service desk cloud as now it only creates on one board and we have to create tickets manually on the other boards.

Thanks.

Adrián Plaza [DEISER] · Answer

Hi @rabih hamze,

This plugin allows you to programmatically review the issues that are created in some projects and then do actions in this case (if I understood well) you want to create 3 different issues in 3 different projects.

First, you need to review Jira Cloud API to create an issue: https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-issue-post

Then you need to review who to create a new listener with the plugin: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html

If you need more information about how to create a new issue in Jira with API you can review other questions in this community or script runner documentation, like:  http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html#_create_issues_on_project_creation

Cheers,

Adrián.

rabih hamze · Answer

Hi @Adrián Plaza [DEISER]

This doesn't seem to work via JIRA cloud as there is no option to set that if there is an issue created via service desk this will create tickets on 3 boards.

Can you please assist further in this.

Thanks.

Adrián Plaza [DEISER] · Answer

Hi @rabih hamze,

I think you can achieve this with script runner creating a new script listener, but you need to program this automation.

You can find more information here: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html

Cheers,
Adrián.