I am using JIRA Agile Scrum board on Demand, but currently work with an organisation that has a complex business model.
Basically I am getting 2 projects, one traditional dev one, and one that is using service desk, where issues tend to rely on SLAs and short due date rather than end of sprint. I display both in JIRA agile plan view, but starting to get submerged by the volume of requests and have to spend considerable amount of time 'trafficking' requests.
I would like to find a way to partially rely on due date to order tickets, but all routes in looked into seem closed, can someone make a suggestion?
- adding due date to plan view: apparently not going to happen? https://answers.atlassian.com/questions/294351/view-due-date-in-jira-agile-scrumboard-columns
- adding post-function to add an issue to a version based on due date: i have installed JIRA suite Utilities but can't find 'version' in the list of fields to update. i was thinking of creating one version per day, with a start/end date same day, and then match the due date against the version day. that is a bit of an overhead, but could be managed weekly rather than several times a day
- adding a postfunction to manage the ranking of the ticket based on due date: there is no transparency on how the ranking value is managed, and while i can see that 'rank' is a field available in post function, there is no indication of what value to populate it with. i am looking at something like: rank below the last ticket which has due date set to the same due date
any other ideas?
i am running out, thanks!
