Billable versus non billable issues

Tina Kochar

I need guidance on how I do the following:

1. Set an issue as billable or non-billable (I do not want this to be controlled by the user - I want the admin / project lead that creates the tickets to be able to set this at the ticket level).  The project at the header level is NOT billable.  only certain tasks / tickets are billable for my organization and this is not something that my users are aware of.  

2. Report in Tempo by billable / non-billable tickets. 

 

Walter Buggenhout

I would recommend you manage this through Tempo Accounts (which come included with Tempo Timesheets).

Each account can be assigned an account category (see Tempo documentation).

Create 2 accounts for your project; 1 billable and 1 non billable.

Make sure to expose the account field on your issue screens, so you have 1 account associated with each ticket. All hours logged against a ticket will automatically roll up into that account and - thus - the desired account category.