How turn off Collaborative Editing - Cloud Edition

Question

Hi,

We can no longer add or edit pages, due to the collaborative editing plug-in being unable to connect to the server.

This makes Confluence useless as a Wiki. I've followed instructions for the enterprise version to disable the plug-in, but despite being an owner/administrator, I don't have access to disable it.

Is there some way to disable collaborative editing in the cloud version? Alternatively, is there some way to export a confluence space so we can move to a provider of working software?

Thanks in advance for any assistance you can provide.

Ian Thompson · Answer

Thanks Nic,

In the past I have found Atlassian support less than helpful, but I will raise a ticket a see what happens.

In the interim, given this is the third breaking change forced on us, we have deemed that this software is high-risk, so we need to explore alternatives as a matter of policy.

Thanks for your reply.

Nic Brough -Adaptavist- · Answer

This is a Cloud server side problem, for which you are supported.  Rather than try turning off functions or do a panicked migration, please raise it with Atlassian support over at https://support.atlassian.com/contact

In the longer run, consider migrating to server where you (or a third party hosting it for you) have more control over stuff like this, and can directly look into issues like this more quickly.