Status Done and Resolution Won't Fix

unknown

Hello,

When we set a resolution to "Won't Do" or "Cannot reproduce", should we manually move the task from TODO to DONE? The developers didn't put any active development towards the bug, but they did investigate it.

But I also do not wan't to inflate the bug numbers by people adding things that are not actually bugs.

I guess I am a little confused. What is the proper way to handle these issues? Just mark them as "Won't fix" and status Done?

Thanks in advance!

Nic Brough -Adaptavist-

No, you're not confused.  It's always a good question to ask - how do we want to handle issues that don't lead to us doing anything.

The best answer is still that you want to close the issue as Done, with a resolution that clearly indicates what you've done about it (Won't fix is good).  This leaves you with clean accurate data.  You then need to educate users what you've done, and perhaps show them a filter for "status = done and resolution != 'won't fix'" to pull out solved things that did lead to work.

If people want to do it with status, then you can do that too.  Just keep that "do nothing" status in the same column as "done", on the far right.