When resolving Status how do i automatically change the resolution to resolved?

Narbeh Yousefian

I use Kanban. I have set up my own workflow. Nothing crazy in terms of rules, I created the workflow template to reuse across new projects. Backlog, open, in progress, blocked, Done. 

When using the Status (eg// moving items in my board to done) closes the issue but leaves the issue Unresolved in terms of resolution field. 

 

How does resolution work here? Not sure why closing an issue doesn't automatically change the resolution to done as it stays unresolved.  

 

I assume even if there is a fix, I will have to manually retrofit changes to closed tickets. 

Nic Brough -Adaptavist-

Yes, you're right about a retrofit.

The way to solve this is to edit the workflow, picking the transitions that go into "closed" type status (ones in the  rightmost "done" column) and either put a "screen" on them with the resolution (so the users pick a resolution) or a post-function that sets the field to a value.  You will want "re-open" transitions to clear the resolution too.

For a retro-fit, wait until the users are quiet, go to the project screens and add the resolution to the edit screen.  Use bulk-edit to set a resolution on all issues that match something like "status = closed and resolution is empty", then remove the field from the edit screen again.