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Installing Service Desk

Dan Streeter_be187s

Hi,

I'm a bit confused with the installation of Service Desk onto my Jira application.

My work's Jira application (7.6.2) has a 'Try It For Free' button on the bottom right of the Admin > Configuration > Applications menu, however my Jira (7.9.1) does not.

Online guides state that downloading the installer and running it is the way forward, but no where can I see that this will upgrade my Jira installation adding the Service Desk application and not overwrite it...

We are trialing Jira Service desk at work, and I used the installer download method on a clean server, which installed Jira and Service Desk. I obviously don't want it to overwrite my Jira instance with a blank one.

Any info would be great please.

Accepted answers

RianS

There is a download where you can install the Service Desk portion into an already existing environment. When you get to the download page on Atlassian's site, you can click on the link which states "Already have JIRA Software or JIRA Core?" I have hightlighted the link in this screenshot.

Service Desk Download.PNG

Click on that and you can download an OBR file which you can add to your existing JIRA by going to the Administration Settings, then the Applications area. In the top right of the Applications area, there is a link for "Upload and Application" that you can use to install the Service Desk OBR file.

App Screen.PNG

All comments

RianS

Service Desk Download.PNG

App Screen.PNG

Dan Streeter_be187s

Oooh, thanks - I went ahead with the main download and did an upgrade install. Thought I'd just go for it - it'd either work, or I could test my backup routine

Worked like a charm though.

Thanks for the advice above though - seems much easier that way!

Gregory Hicks

Can this only be installed with using an existing JIRA Software License, or can it be installed as a stand alone software and can linked to specific projects in your in JIRA instance?

We have a group in our organization that wants to try and use the product but we have an enterprise JIRA license so the cost would be way more than what they need. I also don't want other people in JIRA noticing the new project selections and start to use the product taking up license. Basically I want JIRA Service Desk completely separate from our JIRA instance and only allow Service Desk to link to specific projects in our JIRA environment.

Thanks,

Greg

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