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How to change restriction through a deactivated account

Zherui Guo

Hi Dear!

I am the site administrator of my company jira. One employee left company a month ago and I deactivated her account. However, I found out that one document she created has restrictions to everyone except her. We can only view but cannot edit. How do I change the restriction through that deactivated account, or I can move everything from that folder to another folder?

Accepted answers

Manon Soubies-Camy

Hello @Zherui Guo,

Can you please precise what documents you are talking about? If you mean dashboards or filters, you can easily change ownership as an admin:

If you were actually talking about Confluence pages, you can view all restricted pages in a space and remove restrictions.

Hope this helps,

- Manon

All comments

Scott Theus

Hi Zherui,

Since you are the site administrator you can reactivate her account then click her name to view her user profile and then "Log in as user" to log into her account. Once there you can remove the restrictions on the document, go back in as site admin and deactivate her account again.

-Scott

Zherui Guo

Thank you Scott! How to reactivate her account?

In site administration--users, I cannot see her name anymore.

Can you help? Thanks

Manon Soubies-Camy

Hello @Zherui Guo,

Can you please precise what documents you are talking about? If you mean dashboards or filters, you can easily change ownership as an admin:

If you were actually talking about Confluence pages, you can view all restricted pages in a space and remove restrictions.

Hope this helps,

- Manon

Scott Theus

If you just "deactivated" the user she should still appear in the user list; if you deleted the account as well I'm not sure how to recover it. Manon's answer below looks easier anyway

-Scott

Warren_mz9b4z

By default, only Active users show in the list, so you can click on the dropdown for Active Users and select Inactive Users

Zherui Guo

Thank you Manon!!

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