nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Changing Default in Comments window

unknown

The default in the Comment window is Respond to Customer. I want to change it the Internal. Can I do that and if so, where?

Thanks

Accepted answers

ASC_q2v9n7

This one looks working and putting the "Internal comment" as default in blue

<script type="text/javascript">
jQuery(document).ready(function($) {
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e, context, reason) { 
AJS.$(".sd-internal-submit").addClass('aui-button-primary');
AJS.$(".sd-internal-submit").removeClass('sd-internal-submit');
AJS.$(".sd-external-submit").removeClass('aui-button-primary');
});
});
</script>

All comments

Susan Hauth _Jira Queen_

Hi Jerry,

There isn't any simple way to do it. See this previous community answer:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-change-default-tab-to-internal-comment/qaq-p/56715

You can also vote for it here: JSDSERVER-1733

Hope that helps

Susan

Meg Holbrook

Hi Jerry, are you running JSD Server or Cloud?

Here is a related article I found with some helpful links, including a 'doublecheck' app link that prompts for confirmation before sending an update to external.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/516025

Older article that may contain relevant information:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-change-default-tab-to-internal-comment/qaq-p/56715

ASC_q2v9n7

This one looks working and putting the "Internal comment" as default in blue

<script type="text/javascript">
jQuery(document).ready(function($) {
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e, context, reason) { 
AJS.$(".sd-internal-submit").addClass('aui-button-primary');
AJS.$(".sd-internal-submit").removeClass('sd-internal-submit');
AJS.$(".sd-external-submit").removeClass('aui-button-primary');
});
});
</script>

Varun Nelluri_urxgn7

Thanks for the script, How can we restrict the change apply to only one JIRA service desk?