How does a Developer, serving as a support lead, allocate a large percentage of her time (80%)?

Question

I have a developer who serves as a support lead. 80% of her time is allocated to support. When creating project development (non-support) tasks and sub-tasks, her time is skewed throughout the Sprint. JIRA gives a false read on time allocated to a project task/sub-task.

Does JIRA have a means of allocating a percentage of developer time to force task estimates to spread across the proper number of Sprints? We consistently carry over sprint tasks due to support and project estimate conflicts.

Example: Development task is estimated as 1 week. Support is allocated at 50%. Actual development task should forecast an estimated completion date of 2 weeks.

Thank you.

miikhy · Answer

John,

you can request new features and improvements through Atlassian’s Jira here: https://jira.atlassian.com/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=all

The process for selection is pretty clear and well documented here:

https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632

Best luck with your request!

Cheers

John Sebestin · Answer

Micky,

Thank you for your comments.

How does a JIRA subscriber submit change/enhancement requests to the management and development teams? I think all of our Project and Development Managers would agree this is very worthwhile. I suspect the vast majority of JIRA subscribers manage teams involved with support and maintenance.

Thanks again!

miikhy · Answer

Hi John,

Unfortunately Jira can't handle this as far as I know. Time values are always real values, not proportions.

That being said you might want to have a look at third party apps if you need more features around time management (such as Tempo apps!).

Hope this helps!