Assign sub-tasks automatically when a service request is created

Nathan Zagaria

Hi all,

 

I'm looking for a way to have a ticket request in the customer portal, that once created, makes a number of sub-tasks automatically?

 

Example being, hardware request, with 3-4 sub-tasks created and assigned to certain agents to do certain tasks before the main service request is closed.

Is this possible in jira?

Carlos Garcia Navarro

Hi Nathan,

This other post has some good suggestions: https://community.atlassian.com/t5/Jira-questions/How-to-create-sub-tasks-automatically-on-parent-issue-creation/qaq-p/331233

Hope it helps,

Carlos