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Can I use Jira standard mail handlers with Jira cloud?

Michael Repucci

I've got JIRA Agile plus Service Desk hosted by Atlassian on the cloud. The default mail handler is setup to handle "Comments from Emails" through the "Cloud Email Handler". I'd prefer to configure the mail handler to use the "Add a comment from the non quoted email body" handler, but I'm concerned that it won't work in the cloud, and couldn't find any documentation on the "Cloud Email Handler" or, for that matter, the "Service Desk Mail Handler". Can somebody please explain to me what my options are?

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mlavender

Hi Michael

You can find more information on JIRA mail handlers here:
https://confluence.atlassian.com/display/Cloud/Creating+Issues+and+Comments+from+Email

My apologies if you have already looked at this documentation. The email handlers for JIRA Cloud will function the same way email handlers function in JIRA Server. Please keep in mind that we are working towards enhancing our email handlers across both JIRA platforms.

I hope this information helps you out. If you have any other questions regarding this, please do not hesitate to ask.

Cheers
Marty

Michael Repucci

The documentation you linked doesn't describe the {{Cloud Email Handler}} or {{Service Desk Mail Handler}}, and since the default handler setup on my cloud instance is {{Cloud Email Handler}}, I was worried that if I changed it to {{Add a comment from the non quoted email body}} or another non-cloud option it would break. Is that not the case?

Angus

I have the same question. Should I change the existing {{Cloud Email Handler}} or add an additional handler?

Sean Lively1

I'm also looking for documentation for {{Cloud Email Handler}}, since it's not actually in the documentation

Arne Wichmann

For my Cloud Instance, the "normal" Mail Handlers can be configured and will work for a while, but will then change without notice to the UNDOCUMENTED "Cloud Email Handler", which does not work.

Rodrigo Zuini

{Cloud Email Handler} still not documented ... maybe 5 year was not enought

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