Getting 500 error "Backend Error" immediately after install for all projects

Mick

Have contacted support via the link inside the error but haven't heard a response in nearly a week.

When accessing the Gannt Cloud plugin from any of our Jira projects:

Backend Error
An unknown error occured while contacting with Add-on's backend: 500 Internal Server Error
The problem might be temporary so you can try to reload this page later. Report a problem

Our account is under hrmweb.jira.com, please assist.

Regards,

Mick Alexander

Bhushan Nagaraj_ae5psb

Hey Mick,

I feel this is something only the plugin developer can help you with considering it is an OnDemand plugin. Recommend raising another issue in the issue tracker link provided in the below page.

https://wisoft.atlassian.net/wiki/display/GanttOnDemand/Get+Support