I would like to create a JIRA account that can be used by the FreshDesk integration rather than using the managed Atlassian IDs that are used by our users. How can I do that?
Hi Mike,
I recommend you to try to install the add-on that it's available in the Atlassian Marketplace and try to configure.
https://marketplace.atlassian.com/plugins/freshdesk.jiraplugin/cloud/overview
And besides that, due to the fact that the add-on is not supported by Atlassian, but from the vendor, it would be better for you to contact them to confirm if it's possible.
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