When I create an internal service desk issue and change the reporter from a colleague to a costumer. The costumer won't receive any notification. Not when it's resolved or whenever. Is there a solution?Thank you!
did you check the notification scheme of the project?
Does the issue have a Customer Request Type set?
When you create an issue internally, I think it defaults to "None" -- and I believe customers won't receive emails about it until it has a valid Customer Request Type.
On the View Issue screen, it's in the "Service Desk Request" section and the field is just labeled "Request type" (in my version of JIRA at least).
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