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Pre-set Component for Issue Collectors?

Pan Wong1

Is there anyway to preset the component in the component field in issue collectors? or any other fields for that matter?

We create feedback forms for specific applications so we know what the component will be. However we have multiple components in the project that we do not want external clients to see in the drop down.

Accepted answers

Pan Wong1

Thanks!!

This was very helpful! However it didnt completely answer the component part. It listed it for the basic fields like (Summary, description, name, etc...)

Component was a little bit different and after a bit of researching online with the information provided in the documentation, I was able to preset the component field with the following code

trigger function

...

fieldValues: {
      components: '10000'
    }

Hopefully they will update the documentation to provide this infomation in the future
Thanks again for the help!

All comments

Natalie Hobson

You can! There are instructions for On Demand here.

Pan Wong1

Thanks!!

This was very helpful! However it didnt completely answer the component part. It listed it for the basic fields like (Summary, description, name, etc...)

Component was a little bit different and after a bit of researching online with the information provided in the documentation, I was able to preset the component field with the following code

trigger function

...

fieldValues: {
      components: '10000'
    }

Hopefully they will update the documentation to provide this infomation in the future
Thanks again for the help!

Natalie Hobson

Oh, sorry - didn't realize you wanted explicit instructions. Glad I was able to get you on the path to your answer though!

Katy Beavers

Hi, can you guys help me a little further with the components... i am not able to get the components field successfully prepopulated using the following. Everything else does populate. PSNOW is a valid component for the project. What am I missing?

fieldValues : {
summary : 'Test',
description : '123',
components : 'PSNOW',
fullname : 'Katy',
email : 'myemail@company.com'
},

RobertH

Does this mean that you have to use the Component ID or do you have a component named 10000?

David Hergert _PAYX_

The 10000 is the internal ID of the component value, not the ID of the field (as its not a custom field).

Thierry Michel

Components should not be set to their value but to their ID. This is a number as per the example above your post. you can find out the number by looking at the source code of the page that has the component field.

Anjali Hasthantra

Try

components : ['PSNOW'],

since it is an array.

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