Can a JIRA Service Desk restrict what request types are displayed/available per user?

Question

I'd like to have the ability to restrict what request types are visible on a service desk based on the group a requester member of. Example:

Person A member of Group A can only view and submit request type X and Y.

Person B member of Group A and B can view and submit request type X, Y, and Z.

Is this possible?

Sean_ad2thr · Answer

I added my vote for this feature. One reason we want something like this is that I would like our front desk staff to be able to select some request types that other people would not see. These would be "quick ticket" templates that would auto-close using an automation. I can create a custom issue type without any linked customer requests, but then I have to run lots of automation rules to set the fields and status the way I want them. It would be easier to give them access to these things using a hidden customer request.

Actually what would work for us is if the hidden customer requests could be used by service desk agents. Unfortunately if I try to create a ticket based on a hidden customer request, it gives me an error.

Yugank Bhatnagar · Answer

No You cannot.

Gregory Van Den Ham_2hc9n5 · Answer

Hi Marcos, please vote for issue:  [JSDSERVER-4486]