Is there a way to restrict the visibility of certain request types, or the creation of them?

Question

We are creating a service desk project for our IT department, and HR sends them requests. But we don't want anyone but members of the "HR" grouping/organization to be able see submit them. Ideally we don't want them to be able to see these request types. But it looks like that's not possible. So I'm looking to see if there's a way to restrict the ability to create these ticket types.

Any workarounds for this would be welcome, since I've spent weeks researching and haven't found much that's been helpful for me.

Medhat Ahmed · Answer

Hi @Brittany Wispell

its not possible as there is no conditions available on the create transition, also this will be applied to all request types related to this workflow.

Best Regards,

Medhat

Brittany Wispell · Answer

Hey @Brianna Barnes is your HR team a part of the Jira system as regular users?

If so they can create the Jsd tickets from internal rather than using the portal.

I believe the best way would be to...

* Create a Request Type Group 'HR Only' (If it doesn't apply to someone hopefully they won't look at it but we are curious humans)
* Create a specific Request Type with the Issue Type that is specific to HR
* You'll have set permissions on 'Initial Creation' of the ticket in the workflow* Condition: User must be in group HR to create

This should prevent anyone from creating the ticket, it will still be seen but no one should be able to create.

Test that out and let me know what you think.