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Providing Confluence Access

Anatoly Klebano1

I am trying to give On-Demand Confluence access so that other users may view the documentation that I have created. However, even those particular users who have permissions to view specific spaces and even have licensed access, still cannot view it. The following error message appears:

Please help me. Thanks!

Accepted answers

cbenard1

Hi Anatoly,

This could be happening because the users in question do not have application access to Confluence. Please visit User Management from any application >> Application Access link on the left and verify that the specified user has application access to Confluence.

Thanks

Turner

All comments

cbenard1

Hi Anatoly,

Thanks

Turner

Anatoly Klebano1

Hi, Turner,

The users in question have already been provided Application Access to Confluence.

Thanks,

Anatoly

cbenard1

Hi Anatoly,

In that case the only other thing I can think for you to check is group permissions. Make sure they are included in a group that has general 'use' permission for confluence in addition to the space permissions you've mentioned. If this is not the case can you please raise a ticket at support.atlassian.comdetailing your issue. This way a support engineer can take a look directly at your instance.

Thanks

Turner

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