nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Request List default to 'Any Status'?

Tiffany Owen

In the customer portal, when a customer views their request, the list defaults to show "Open Requests." However, it doesn't actually show their requests until they click on "Any Status." How do I let the portal show "In progress, Waiting for Support, Open to team, etc" as an Open request?

Accepted answers

Tiffany Owen

Sorry, I finally found the answer here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Open-Request-search-shows-no-tickets-but-Any-Status/qaq-p/704740

Basically, it's because I had the Resolution field hidden. It displays requests as "Open" if they do not have a resolution set. I set the Resolution field to show and they came back.

All comments

Tiffany Owen

Sorry, I finally found the answer here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Open-Request-search-shows-no-tickets-but-Any-Status/qaq-p/704740

Basically, it's because I had the Resolution field hidden. It displays requests as "Open" if they do not have a resolution set. I set the Resolution field to show and they came back.

Brittany Wispell

Hey Tiffany!

Do you mind posting a picture of your request type details? Fields & Group details?

I have tested out a couple things on my own instance and I am not having the issue you are. I suspect it could be a permission situation?

What version of JSD are you using as well?

Thanks!

Artjom Jensen

Yes, this is correct.

Artjom Jensen

Maybe she probably edited her workflow and deleted the standard statuses.

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