Blank Page when trying to edit Permission Scheme/Components

Question

Hi ,

I am getting blank page when trying to edit any existing permission scheme /New Scheme.

I am unable to create new project too.

This problem came after upgrading jira from 6.2.7 to 7.6.2 .

I had first upgraded from 6.2.7 to 7.0.11 and then to 7.6.2 .

Please suggest.

I have followed all the steps mentioned in below links, but no luck:

* https://confluence.atlassian.com/jirakb/blank-page-when-trying-to-edit-permission-scheme-827110627.html
* https://community.atlassian.com/t5/Jira-Software-questions/After-upgrade-to-JIRA-Software-7-5-Permission-scheme-is-empty/qaq-p/646577

No error in the logs , only I am getting error in browser console as

Uncaught Error: jira/project/permissions/permissionschemeview missing internal/browser-metrics

Please suggest.

Thanks

Lipun · Answer

Hi Branden,

I ma using jira core 7.6.2 and there are no errors in the log regarding permission/project .

Thanks,

Lipun

somethingblue · Answer

Hi Lipun,

There is another article that may help you titled NullPointerException on editing permission scheme.  Take a look in your JIRA logs and see if you see the following error:

2016-04-22 12:37:01,622 http-nio-8080-exec-2 ERROR xxxx 757x4587x1 1aad55m 172.16.20.65 /rest/internal/2/managedpermissionscheme/10100 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
 at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.buildGrants(ManagedPermissionSchemeHelperImpl.java:317)
 at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.lambda$generatePermissionSchemeBean$4(ManagedPermissionSchemeHelperImpl.java:224)
 at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
 at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
 at com.google.common.collect.Iterators.addAll(Iterators.java:362)
 at com.google.common.collect.Lists.newArrayList(Lists.java:160)
 at com.google.common.collect.Lists.newArrayList(Lists.java:144)
 at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.generatePermissionSchemeBean(ManagedPermissionSchemeHelperImpl.java:238)
 at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.getManagedPermissionScheme(ManagedPermissionSchemeHelperImpl.java:104)
 ... 2 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
 at com.sun.proxy.$Proxy264.getManagedPermissionScheme(Unknown Source)

If so please take a look at NullPointerException on editing permission scheme as there are some extra steps that are not in the articles you linked to.

Cheers,

Branden