I am looking for the (a?) configuration that drives what the customer sees as the "sender" when an agent replies to a ticket the customer has created.
Currently when the agent replies to the customer via a comment an email is triggered but the email shows as coming from the customer name (e.g. The Customer Profile Name) vs the agent name.
Is there any way to configure service desk such that outbound emails will show the name of the agent leaving the comment?
Providing an example, below see the comments in Service Desk.
"WILL B TEST CUSTOMER" is the customer, and Guillermo Basseto is the agent:
Screen Shot 2014-10-08 at 2.49.35 PM.png
Now, if we look to the inbox for WILL B TEST CUSTOMER, we see that the "email triggered" notification came FROM WILL BE TEST CUSTOMER, not Guillermo:
Screen Shot 2014-10-08 at 2.50.01 PM.png
