Cloud applications integrated with G Suite, what if we have more than 2000 accounts on Google

Horace Su

In Atlassian Cloud, the maximum licensed user count is 2000 users, I saw some articles indicate, if the user accounts reach it, then the admin can't add more.

I am just wondering what if we integrate with G Suite and our G Suite has more than 2000 users, what will happen?

Another question related to Confluence Cloud, I know we can set spaces open to anonymous users with no accounts, is there any configuration can be configured to allow "customers" be able to view but we don't need to give them the licenses.
In our case, we have more than 2000 users need to access Confluence, which means we can't take Cloud edition Atlassian products as our solution due to the user limit.

(Why I use "customers" is because service desk has this feature.)

Shannon S

Hi Horace,

You'll want to make a specific group in G Suite that will sync with the instance so that it doesn't sync all users. Have a look at this:

• Enable or Disable G Suite Integration

Under How to connect G Suite to your Atlassian Cloud site, in step 4 you will choose your groups.

If you were to sync all 2000+ users, the first 2000 would add and then after that it would fail, and not permit any further users to be added.

For your 2nd question, we have the ability to link a specific space in Confluence to Service Desk. You can read more about this in Serving your customers with a knowledge base. Once you provide access via Service Desk to the space, the users can also visit Confluence directly and view the data within the space. All the configuration can be done from Jira Service Desk's side, as long as you select the option "Everyone with access to your service desk".

Let us know if you have any questions about that.

Regards,

Shannon