JIRA Service Desk for JIRA Software Users

Mosh

Hi folks
I have a question regarding JIRA Service Desk:
I've experienced JIRA Software admin and customization of forms, fields, flows etc. I'm also one of our JIRA end-users.

Now I consider to teach myself JIRA Service Desk. How much are they different? Where should I start to learn how to customize it and some of the relevant methodlogies behind service desk and ticketing systems?
Thank you

Alexey Matveev

Hello,

You should read documentation on Jira Service Desk. I think you will find all the basic here

https://confluence.atlassian.com/servicedeskserver/getting-started-with-jira-service-desk-939926015.html

About methodology you can read here. But you can setup any process you like

https://www.atlassian.com/blog/jira-service-desk/jira-service-desk-itil-certified