What does "App is not responding..." mean during a page edit?

Shawn in Van

Hello all,

I search and was surprised that no one has asked this question, yet it appears to be rather common in my organization (> 100 users).

Quite often, when I am editing a Confluence (cloud) page, I will see the following "error" appear on the Chrome browser status bar, "App is not responding. Wait or cancel?" 

Usually it goes away after a few seconds but today, it lasted for over ten minutes. Even though this "error" was visible, it did not appear to effect my editing and I was able to save my edits without difficulty. 

I'm guessing that it is a client-side error and possibly related to the Chrome browser's interaction with Confluence. Does anyone know what this error means? 

Thank you.

Shannon S

Shawn,

It can often be due to a 3rd party add-on that is not responding. We have seen this with add-ons such as Gliffy, and Salesforce connectors, for example.

Can you tell us if there are any 3rd party macros  being used on the page?

Otherwise you will need to have a case raised for you in our Support Queue for us to have a look at your logs. If you'd like assistance with that I can do that for you now.

Regards,

Shannon