How to change the order and default priority in Jira Service Desk

Question

Hi,

we use the jira service desk and want to change the order and default priority because get a lot of issues with critical priority.

When trying to change the Default scheme I get an unauthorized error:

Ralph Jäger · Answer

thank you very much for this info.

Ivan Tovbin · Answer

Hi Ralph,

As per this documentation the default priority scheme cannot be edited, only associated with projects.

Also, as unfortunate as it is:

"Priority schemes are not available for JIRA Service Desk projects."

As for other project types (Software and Business) check out the documentation I linked.