Hi,
Is it possible to restrict an agent to only see tickets assigned to them?
Regards,
Gerry
You can achieve this with https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html
As stated:
A security level's members may consist of:
But I don't know if I would recommend using this for a Service Desk personally. But review if this can suit your requirements.
Who will assign the issue then if don't mind me asking? Look into applying issue security.
Hi Niclas,
The project admin will assign all tickets.
Yes this might work, except don't forget to test the portal view (the "view customer request" link). I hope this also respect the above permission settings.
image2017-3-13 10:49:31.png
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