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Issue Detail pop-up in Boards not showing the fields I selected in Board Settings

Jonathan Ferrara

In a newer version of Jira Cloud, I've gone in to the Board Settings -> Issue Detail View and added a couple of custom fields to my views. But when I click on an issue in the board those fields do not appear on the pop-up.

Also, is there anyway to see the issues linked to an Epis in this view?

Accepted answers

Andy Heinzer

Hi Jonathan,

I am afraid that this new popup window for the issue detail view does not currently honor the fields set to display there in the board. There is an existing bug for this in https://jira.atlassian.com/browse/JSWCLOUD-16401

In the meantime, you should be able to disable the feature that causes this issue detail to appear as a popup. By disabling this feature, the issue details will revert to showing in the right side panel in the browser as opposed to the popup window.

To disable this feature: go to your Avatar in the top right of the page and click the Profile link. On your profile you should then be able to disable this Issue Details View labs feature. When this is disabled, you will then see the issue details view in the right side of the screen instead of seeing this as a popup.

Please let me know if this helps. There have been a few select Cloud instances that have reported being unable to disable this feature currently. So I am interested to learn if your account is among those. If so, please let me know the URL of your Cloud instance so we can investigate further.

Regards,
Andy

All comments

Andy Heinzer

Hi Jonathan,

Regards,
Andy

Jonathan Ferrara

I turned it off but I'm still seeing the pop-up:

Screen Shot 2017-11-30 at 4.28.21 PM.png

Andy Heinzer

Hi Jonathan,

That specific page is how you can turn off this popup view for Core Boards. The page in your screenshot is from /secure/admin/AdminLabs.jspa

However, that only effects Jira Core Boards, not the Software boards like kanban and scrum. In order to turn this popup issue detail view feature off for Jira Software Boards, you would have to go into your Profile page, which would be /secure/ViewProfile.jspa

And then flip this switch to off.

Try this. If you don't have this view in your profile page, please let me know the URL of your Cloud instance so we can investigate this further.

Thanks,
Andy

Jonathan Ferrara

I don't have that view in my profile page. Our instance has already be migrated over to the newer UI.

our url is vestwell.atlassian.net Screen Shot 2017-12-01 at 10.36.11 AM.png

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