In my service desk our customer cant see any attachments. the got the permission to add attachments. They can add and after that the image was not found.
I will check the format if it is supported and then the size of the attachment
Hi, Daniel.In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:- https://jira.atlassian.com/browse/JSDSERVER-3607- https://jira.atlassian.com/browse/JSDSERVER-3121
So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:
select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment join jiraissue on fileattachment.issueid=jiraissue.idjoin project on jiraissue.project=project.idwhere project.pkey='IFPSERVICE' and jiraissue.issuenum=118
Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior.
It looks like you're new here. Sign in or register to get started.
